We’re here to help! Reach out to us through the contact form below to direct your inquiry to the correct department.
We would like to hear about it! What did we do well? What can we do better?
You can also call us at (877) 64-FERRY for immediate assistance during business hours or we’ll get back to you as soon as we can.
Requesting a Ticket Refund? – Please include your ticket confirmation number or email used to purchase your ticket in your message.
VALLEJO ROUTE: For assistance retrieving your item, please call Lost & Found at (707) 643-3779.
North Bay Operations & Maintenance Facility
1050 Nimitz Ave, Vallejo CA 94592
Mon – Fri: 9:00am – 4:00pm
Sat, Sun & Holidays: Closed
ALL OTHER ROUTES: For assistance retrieving your item, please call Lost & Found at (415) 705-8205.
Central Bay Operations & Maintenance Facility
670 W. Hornet Ave, Alameda CA 94501
Mon – Fri: 9:00am – 4:00pm
Sat, Sun & Holidays: Closed
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Questions, concerns & refund requests for Clipper can be requested on the Clipper Customer Support Page.
San Francisco Bay Ferry
375 Beale St. Suite 310
San Francisco CA 94105
Our North Bay Operations & Maintenance Facility is located at 1050 Nimitz Ave, Vallejo CA 94592.
Call our Customer Service team at (707) 643-3779 during business hours:
Mon – Fri: 8am – 6pm
Sat – Sun: 9am – 4pm
Holidays: Hours may differ
Multi language disclaimer: Call us during operating hours and tell the agent your preferred language. You will be placed on hold while a certified third-party translator is added to the line.
The California Public Records Act protects the rights of the public to request information from government agencies. If you are interested in obtaining a record from San Francisco Bay Ferry, please complete the contact form above.
GUIDELINES FOR ACCESS TO PUBLIC RECORDS
Requests
Requests can also be submitted via telephone or letter. Please provide the following information:
1. The name of the requestor
2. Organization (if any)
3. A mailing address, telephone/fax number and/or email address.
4. A specific description of the records requested.
Logging and Tracking
CPRA requests will be logged, and San Francisco Bay Ferry will assign them a number for tracking purposes. Requests for public records and our response are themselves public records that may be requested.
Transmittal and Cost
Responses will generally be emailed. San Francisco Bay Ferry charges 10 cents per page for copies (including copies that are made for email). If the copying charges are $5 or less, we will provide the documents at no charge.
Timing
San Francisco Bay Ferry strives to fully comply with the request within ten calendar days from the date of receipt as to whether such records exists or when records will be made available.
If the request is received after 5pm on a weekday, or on a weekend or holiday, the next business day will be considered the date of receipt.
BayAlerts, powered by SimplifyTransit, deliver real-time updates directly to your phone based on the routes, times, and days you ride with San Francisco Bay Ferry.
Customize your preferences and subscribe to receive text message or email alerts about service disruptions, schedule changes, and other important information that affects your travel. You can edit or pause your subscription at any time from this page, without needing to log in.
SF Bay Ferry’s Head Office is located in Downtown San Francisco at the Bay Area Metro Center, 375 Beale St. Suite 310, San Francisco, CA 94105.
The operation of San Francisco Bay Ferry service is contracted to Blue & Gold Fleet located at Pier 41, San Francisco, CA 94133.
Blue and Gold Contact Information
(415) 705-8200
info@blueandgoldfleet.com
BayAlerts, powered by SimplifyTransit, provide subscription-based rider alerts right to your phone based on the routes, times and days you ride San Francisco Bay Ferry.
Customize your options and subscribe to receive text message or email alerts from us for any service disruptions, schedule changes or other important info that will affect you. And you can always edit or pause your subscription from this page, with no password needed to log in.
There are three ways to pay fares for regular service
San Francisco Bay Area Water Emergency Transportation Authority
Pier 9, Suite 111, The Embarcadero
San Francisco, CA 94111
(415) 291-3377
(415) 291-3388